Definitions
References to ‘The Company’ in all dealings shall include The Company (TFS Plumbing), The Company’s agents and employees.
Variations
Variations shall include additions, omissions or substitutions to the originally agreed work, fittings and fixtures, etc.
Payment Terms
Unless explicitly agreed prior to commencement of work, payment will be due in full upon completion of the work or services provided. Where a quotation has been provided, the full amount, less any payments already made, is payable. Where a quotation has not been provided, The Company’s agent will advise the customer of the amount due.
Acceptable methods of payment are:
Electronic Payment (EFT) from your bank account to ours.
No Cheque Payments are allowed.
Cash (where work exceeds the amount of R2,000.00 [Two Thousand Rand], 70% will be payable prior to the commencement of work.)
In the event of non-payment as per the agreed terms and conditions, all materials installed and provided by TFS Plumbing shall continue to be the property of TFS Plumbing. We reserve the right to retrieve these materials in a professional and non-destructive manner, ensuring the integrity of your original structures while safeguarding our commitment to quality.
Quotations
All quotations for work will be provided based on the information given to The Company by the customer. Any variations to the work following the issue of the quotation and prior to commencement of work shall result in a revised quotation being issued for acceptance.
For variations after work has commenced, a fixed price to cover the variation shall be agreed between The Company and the customer and added to the final invoice.
In the event that requirements change due to insufficient information having been provided, defects found in existing installations, etc. the customer will be liable for any additional expense incurred.
Quotations shall remain valid for acceptance by the customer for a period of one calendar month following the issue of the quotation and work is to commence within two calendar months from the date of the quotation, otherwise a new quotation will be required.
If you need a quotation please send an email to: tiaan@tfsplumbing.co.za
Estimates
Estimates are provided on a ‘best endeavours’ basis only and unless a fixed price quotation (see above) has been provided to the customer, work will be charged based upon the price of parts provided by The Company, plus labour, which will be charged by the hour or part thereof and may include time taken to research, source and purchase any materials provided.
Unforeseen Costs
The customer shall be liable to meet the cost of any additional work, services or fittings which may need to be provided in order to rectify any event or situation which arises during the course of the works that are unexpected or are beyond The Company’s control. The Company cannot be held responsible for such events or situations.
Liability
The Company can only be held liable for the extent of works carried out by The Company. No liability shall be accepted in respect of defects in existing installations or in respect of parts not installed by The Company. The Company shall not be held responsible for any loss or damage to property, materials or injuries to individuals caused by the personal actions of the customer or other household members or guests before, during or after such works have been carried out.
Customers are liable for old, fragile or deteriorated plumbing or fixtures that are prone to leak or break during normal repair. Fixtures are limited to warranties expressed by manufacturers. No other warranty is implied. The Company’s ‘Satisfaction guarantee’ is limited to proper repair or installation and applicable codes. There shall be no warranty on drain cleaning and repairs on products when replacement is recommended to the customer by The Company.
All advice provided by The Company is offered as an opinion only and the customer accepts such opinions at their sole discretion and risk. The customer employs the services of The Company at his or her sole risk at all times.
Workmanship
The Company provides a 30 day workmanship warrantee on the supply of services and/ or installation of all products and materials.
All material that carries a manufacturing warrantee will fall directly under the manufacturer itself and not The Company.
The Company provides a 7-day callback warrantee on the unblocking of drains, depending on the cause of blockage. The Company will only apply the 7-day callback warrantee if the blockage is due to natural causes.
Damages
The Company will not be responsible for damage to personal property which includes, but is not be limited to, attic insulation, ceilings, ceiling textures, walls, floor coverings, equipment, cabinets, counter tops, paint or stain, nor for the repair of any cosmetic defects. The Company does not repair or replace wallpaper, other wall coverings, or floor coverings.
The Company will try to minimize the damage to the work area, but will not be responsible for any concrete, asphalt, sod, landscaping, sprinklers, water lines, gas lines, pool re-circulation lines, pool filtration lines, or any other utility lines, walkways, driveways, and/or any other structural damage to the property.
Health and Safety
The Company will take appropriate and practical measures to ensure the environment in which works are being carried out is safe to avoid risk of injury to The Company or other parties; the customer is expected to do the same. Outside of working hours, where works are on-going, The Company accepts no liability for the actions of the customer or other household members or guests which result in damage or injury to persons or property.
The Company reserves the right to refuse to undertake work in an environment which is deemed to be unsafe or where the works are considered to be unsafe, illegal or where The Company considers the other parties will be put at risk as a result of the works being undertaken.
If the customer notices any situation, property, equipment or materials which they believe to be unsafe they must mention it to The Company immediately.
For Any Questions
Please feel free to contact TFS Plumbing at any time – we are always available.
Please send emails to tiaan@tfsplumbing.co.za.
Deposit; 70% on labour & 100% on materials. Maintenance – 100% of Call-out fee.
Final Payment; Within 48 hours of successful completion.
Bookings only confirmed after receipt of deposit on a first pay, first serve basis.
Please do not attempt to circumvent TFS Plumbing by contracting directly with our Specialist Service Providers.
Benefits
Satisfaction Guaranteed
Sometimes things do go wrong and in the rare case it does, we are here to resolve it! Whether its technical challenges, product defects or workmanship, we will get involved and resolve the matter.
Important Information
Before the project
By paying a deposit, you confirm acceptance of our T&C’s at www.tfsplumbing.o.za/terms-and-conditions. Take time to understand this quote and exactly what is included. If it’s not on the quote it’s not included. Any additional work (e.g. tiled skirting) must be specified on the quote.
All quotes are “labour only if not stated otherwise” requiring you to provide materials unless otherwise agreed and specified on the quote. Ensure all materials are delivered before our team commences work. If you don’t have all requirements (or they delivered incorrectly), delays and additional charges may apply.
We all have differing standards and ideas on what the completed job should look like. Communicate requirements and expectations to your Service Partner clearly and continuously.
For projects where tiling is required, advise on your preferred pattern and centre line before commencement. Check continuously (no less than once a day) to ensure they working to your standards.
Be aware of product limitations. For example, ceramic tiles typically vary in shade and size and despite the best workmanship can’t be made to look like expensive porcelain tiles.
Projects can be messy. Remove furniture and valuables from the area. Use protective dust sheets/covers. We don’t move furniture so please ensure this is done in advance.
To ensure a safe working environment, keep children, pets and guests away from the working areas. Do not enter the working area whilst work is in progress or without the required safety and protective equipment and clothing. We cannot be held responsible for injury or loss due to unauthorised access to work areas.
During the project
To ensure we meet your expectations, set up a time to meet your Service Partner once a day to provide feedback. Be sure you are happy with the project while it progresses as it’s impossible to fix issues if you wait until the end to share your feedback.
For issues, contact the office or Tiaan Schoeman immediately (082 678 2885) so we can address your concerns. Prevention is better than cure!
Sometimes we remove carpets/tiles to find the surface is in sub-optimal condition. In these cases, we recommend corrective measures before applying new tiles, vinyl or laminates. Unfortunately, we are generally unable to see the quality of the surface before removing existing coverings. This may lead to additional costs, not on the original quote. We make these recommendations to protect your investment and product guarantee. Should you choose not to follow these recommendations, we are unable to guarantee workmanship and product.
CTM and Italtile use an average coverage ratio to estimate adhesive and grout quantities. Sometimes the job may require more. This is not caused by waste but rather by differences in the porousness, evenness or smoothness of surface we are working on.
Should we need to remove and re-install fixtures (including sanware), this is charged separately.
While we make every attempt to avoid damaging the existing fixture(s), we will not be held responsible for damages or breakage.
End of project
We strongly recommended the use of appropriate sealants and protective coats. It may cost a little more but you will be rewarded by the longevity of your investment.
We do not apply sealants or protective coats unless specifically requested by you and detailed on our quote. Our team will complete a first (or second) clean-up but be prepared to continue this process yourself for up to 2 weeks before all traces of dirt are removed.
Leak Detection
Please note that payment is due on-site when our TFS Plumbing team arrives to provide our professional leak detection services. Our state-of-the-art equipment offers an accuracy rate of up to 2 meters, ensuring swift and precise solutions for your peace of mind.